Course Content
Lessons
Status
1
Time Management
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Lesson 1 - The Power of Change
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Lesson 2 - Another Day in the Office - Case Study
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Lesson 3 - Setting Goals
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Lesson 4 - Planning Tips and Tricks
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Lesson 5 - Setting up a Routine
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Lesson 6 - Do It Right
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Lesson 7 - Putting an End to Procrastination
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Lesson 8 - Getting Organized
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Lesson 9 - Organizing Your Files
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Lesson 10 - Managing Your Workplace
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Lesson 11 - Workload Analysis
- Lesson 1 - The Power of Change
- Lesson 2 - Another Day in the Office - Case Study
- Lesson 3 - Setting Goals
- Lesson 4 - Planning Tips and Tricks
- Lesson 5 - Setting up a Routine
- Lesson 6 - Do It Right
- Lesson 7 - Putting an End to Procrastination
- Lesson 8 - Getting Organized
- Lesson 9 - Organizing Your Files
- Lesson 10 - Managing Your Workplace
- Lesson 11 - Workload Analysis
2
Customer Service
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Lesson 1 - What is Customer Service?
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Lesson 2 - The First Critical Element – A Customer Service Focus
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Lesson 3 - Who are Your Customers?
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Lesson 4 - Meeting Expectations
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Lesson 5 - Setting Goals
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Lesson 6 - The Second Critical Element – Defined in Your Organization
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Lesson 7 - Communication Skills
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Lesson 8 - Asking Questions
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Lesson 9 - Telephone Techniques
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Lesson 10- Dealing with Difficult Customers
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Lesson 11- Dealing with Difficult People
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Lesson 12 - The Fourth Critical Element – Be a Problem Solver
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Lesson 13 - Seven Steps to Customer Problem Solving
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Lesson 14 - The Fifth Critical Element – Measure It
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Lesson 15 - The Sixth Critical Element – Reinforce It
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Lesson 16 - Dealing with Stress
- Lesson 1 - What is Customer Service?
- Lesson 2 - The First Critical Element – A Customer Service Focus
- Lesson 3 - Who are Your Customers?
- Lesson 4 - Meeting Expectations
- Lesson 5 - Setting Goals
- Lesson 6 - The Second Critical Element – Defined in Your Organization
- Lesson 7 - Communication Skills
- Lesson 8 - Asking Questions
- Lesson 9 - Telephone Techniques
- Lesson 10- Dealing with Difficult Customers
- Lesson 11- Dealing with Difficult People
- Lesson 12 - The Fourth Critical Element – Be a Problem Solver
- Lesson 13 - Seven Steps to Customer Problem Solving
- Lesson 14 - The Fifth Critical Element – Measure It
- Lesson 15 - The Sixth Critical Element – Reinforce It
- Lesson 16 - Dealing with Stress
3
Selling Smarter
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Lesson 1 - Selling Skills
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Lesson 2 - The Sale Cycle
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Lesson 3 - Framing Success
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Lesson 4 - Setting Goals with Spirit!
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Lesson 5 - The Path to Efficiency
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Lesson 6 - Customer Service
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Lesson 7 - Enhancing your Sales
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Lesson 8 - Making Connections
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Lesson 9 - Ten Major Mistakes
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Lesson 10 - Finding New Clients
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Lesson 11 - Selling Price
- Lesson 1 - Selling Skills
- Lesson 2 - The Sale Cycle
- Lesson 3 - Framing Success
- Lesson 4 - Setting Goals with Spirit!
- Lesson 5 - The Path to Efficiency
- Lesson 6 - Customer Service
- Lesson 7 - Enhancing your Sales
- Lesson 8 - Making Connections
- Lesson 9 - Ten Major Mistakes
- Lesson 10 - Finding New Clients
- Lesson 11 - Selling Price
4
Skills of an Administrative Assistant
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Lesson 1 - Personal Best; Professional Best
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Lesson 2 - Distorted Thinking
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Lesson 3 - The Steps of Feeling Good
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Lesson 4 - Understanding Assertiveness
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Lesson 5 - Aggressive Behavior
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Lesson 6 - Passive And Assertive Behavior
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Lesson 7 - Improving your Assertiveness Skills
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Lesson 8 - Communication Skills
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Lesson 9 - Asking and Listening
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Lesson 10 - Active Listening
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Lesson 11- Non-Verbal Messages
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Lesson 12 - Writing Skills
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Lesson 13 - Punctuation Pointers
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Lesson 14 - Proof Reading
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Lesson 15 - Getting Ahead
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Lesson 16 - Self Management
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Lesson 17 - Time Management Tips
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Lesson 18- Organizing Your Workplace
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Lesson 19 - Setting Goals With Spirit!
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Lesson 20 - Working as a Team
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Lesson 21 - Working with Difficult People
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Lesson 22 - Learning to Say No
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Lesson 23 - Dealing with Stress
- Lesson 1 - Personal Best; Professional Best
- Lesson 2 - Distorted Thinking
- Lesson 3 - The Steps of Feeling Good
- Lesson 4 - Understanding Assertiveness
- Lesson 5 - Aggressive Behavior
- Lesson 6 - Passive And Assertive Behavior
- Lesson 7 - Improving your Assertiveness Skills
- Lesson 8 - Communication Skills
- Lesson 9 - Asking and Listening
- Lesson 10 - Active Listening
- Lesson 11- Non-Verbal Messages
- Lesson 12 - Writing Skills
- Lesson 13 - Punctuation Pointers
- Lesson 14 - Proof Reading
- Lesson 15 - Getting Ahead
- Lesson 16 - Self Management
- Lesson 17 - Time Management Tips
- Lesson 18- Organizing Your Workplace
- Lesson 19 - Setting Goals With Spirit!
- Lesson 20 - Working as a Team
- Lesson 21 - Working with Difficult People
- Lesson 22 - Learning to Say No
- Lesson 23 - Dealing with Stress