Management And Business Administration – eLearnSA

The Management and Business Administration will help you grow your company, allowing the company to potentially become stronger, larger, and more profitable. Growth might occur through raising capital from strategic investors, developing new products, and reducing advertising costs to lead to a better outcome.

Course Content

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Introduction to Customer Relations Management 12 Lessons | 1 Quiz

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Module Content

0% Complete 0/12 Steps

Lesson 1- Customer Relationship Management

Lesson 2 – What CRM Is and Who It Serves

Lesson 3 – Checklist for Success

Lesson 4 – Requirement Driven Product Selection

Lesson 5 – Considerations in Tool Selection

Lesson 6 – Strategies for Customer Retention

Lesson 7 – Customer Scenarios

Lesson 8 – Roadblocks

Lesson 9 – Homegrown vs. Application Service Provider

Lesson 10 – The Development Team

Lesson 11 – Evaluating and Reviewing Your Program

Business & Office Administration 28 Lessons | 7 Quizzes

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Module Content

0% Complete 0/28 Steps

Lesson 1 – Written Communication Skills

Lesson 2 – Organisation Skills

Lesson 3 – The Importance of Supervision

Lesson 4 – Administration Systems

Lesson 5 – Quality Management Systems

Lesson 6 – Organising The Administrative Activities

Lesson 7 – Organisational Structure

Lesson 8 – Enforcing Standards Through Well-Publicized Disciplinary Guidelines

Lesson 9 – Financial Control Systems

Lesson 10 – Elements of an Effective Corporate Compliance Plan

Lesson 11 – Staff Administrative Systems

Lesson 12 – Information Security Management

Lesson 13 – Mail Handling Systems

Lesson 13 – Types of Mail

Lesson 14 – Incoming and Outgoing Mail Operations

Lesson 15 – Handling Bulk Mail

Lesson 16 – The Receptionist

Lesson 17 – Telephone Manners

Lesson 18 – Handling E-mails

Lesson 19 – Confidentiality of Information

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Introduction to Business Accounting 21 Lessons | 6 Quizzes

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Module Content

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Lesson 1 – The Basics

Lesson 2 – General Accepted Accounting Principles (GAAP)

Lesson 3 – The Accounting Cycle

Lesson 4 – Overview of the Accounting Cycle

Lesson 5 – The Key Reports

Lesson 6 – Balance Sheet

Lesson 7 – Cash Flow Statement and Retained Earnings

Lesson 8 – Understanding the Charts of Accounts

Lesson 9 – Single vs. Double Entry Accounting

Lesson 10 – Self Test

Lesson 11 – A Review of Financial Terms

Lesson 12 – Understanding Debits and Credits

Lesson 13 – Identify and Analyze Data

Lesson 14 – Annual Reports

Lesson 15 – Using Charts and Graphs

Lesson 16 – Using Ratios for Decision Making

Lesson 17 – Identifying High and Low Risk Companies

Lesson 18 – The Basics of Budgeting

Lesson 19 – Case Study

Lesson 20 – Computer Survival Skills

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Coaching & Mentoring 13 Lessons | 3 Quizzes

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Module Content

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Lesson 1 – Defining Coaching and Mentoring

Lesson 2 – Defining Coaching

Lesson 3 – Coaching Skills

Lesson 4 – Interpersonal Communication Skills

Lesson 5 – Probing Techniques

Lesson 6 – Active Listening Skills

Lesson 7 – Setting Goals with SPIRIT

Lesson 8 – Learning Styles and Principles

Lesson 9 – Adult Learning Principles

Lesson 10 – Skills Involved in Coaching

Lesson 11 – The Coaching Model

Lesson 12 – Giving Effective Feedback

Mastering Interviews 12 Lessons | 1 Quiz

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Module Content

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Lesson 1 – Understanding the Interview

Lesson 2 – The Informational Interview

Lesson 3 – Types of Questions

Lesson 4 – Question Tips

Lesson 5 – Prepare Your Answers

Lesson 6 – Warms Ups and Tips for Interview Preparation

Lesson 7 – Common Problems and Solutions

Lesson 8 – What to Expect After the Interview

Lesson 9 – Practice Makes Perfect

Lesson 10 – Job Offers and Resignations

Lesson 11 – Negotiating Tips and Tricks

Strategic Planning 13 Lessons | 1 Quiz

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Module Content

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Lesson 1- Understanding Strategic Planning

Lesson 2 – Identifying Our Values

Lesson 3 – Designing Our Vision

Lesson 4 – On a Mission

Lesson 5 – Performing a SWOT Analysis

Lesson 6 – Setting Goals

Lesson 7 – Assigning Roles, Responsibilities, and Accountabilities

Lesson 8 – Gathering Support

Lesson 9 – Making the Change

Lesson 10 – Control and Change

Lesson 11 – Presenting Your Ideas

Lesson 12 – Planning for Problems

Business Management 32 Lessons | 8 Quizzes

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Module Content

0% Complete 0/32 Steps

Lesson 1 – Type of Businesses

Lesson 2 – The Owner’s Role

Lesson 3 – Designing Your Organizational Structure

Lesson 4 – Who is in Charge?

Lesson 5 – Introduction to Operations Management

Lesson 6 – Understanding Financial Terms

Lesson 7 – General Accepted Accounting Principles (GAAP)

Lesson 8 – Key Reports

Lesson 9 – Budgets

Lesson 10 – Your Product

Lesson 11 – Quality Control

Lesson 12 – Building a Corporate Brand

Lesson 13 – Brand Names and Slogans

Lesson 14 – Creating a Visual Identity

Lesson 15 – Types of Visual Identities

Lesson 16 – Market Your Product

Lesson 17 – Consumer and Market Analysis

Lesson 18 – Analyzing the Competition and Yourself

Lesson 19 – Analyzing Distribution Channels

Lesson 20 – Creating a Marketing Plan

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Business Process Management 27 Lessons | 1 Quiz

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Module Content

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Lesson 1 – The Fundamentals of Business Process Management

Lesson 2 – Enterprise Content Management Model

Lesson 3 – Business Process Re-Engineering

Lesson 4 – Defining Business Process Management

Lesson 5 – Brief History of Business Process Management

Lesson 6 – The Business Process Life Cycle

Lesson 7 – The Vision Phase

Lesson 8 – The Design Phase

Lesson 9 – Defining Your Problem

Lesson 10 – Identifying Existing and Future Processes

Lesson 11 – Creating a Process Map with a Flow Chart

Lesson 12 – Defining Improvements

Lesson 13 – Establishing Functions and Identifying Function Leaders

Lesson 14 – The Modeling Phase

Lesson 15 – Testing the Design

Lesson 16 – The Execution Phase

Lesson 17 – Automating Processes

Lesson 18 – Understanding Business Rules

Lesson 19 – The Role of Workflow Engines

Lesson 20 – The Monitoring Phase

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Creating A Dynamite Job Portfolio 11 Lessons | 1 Quiz

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Module Content

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Lesson 1 – What is a Portfolio?

Lesson 2 – Writing you Resume

Lesson 3 – Samples of Writing your Resume

Lesson 4 – Types of Resumes

Lesson 5 – The Cover Letter

Lesson 6 – The Portfolio

Lesson 7 – Dealing with Awkward Points

Lesson 8 – Getting to a New Job in 60 Days

Lesson 9 – Choosing Your References

Lesson 10 – Thank-You Notes

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Course Includes

9 Modules
169 Lessons
29 Quizzes