Management And Business Administration

Introduction to Customer Relations Management 12 Lessons | 1 Quiz

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Module Content

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Lesson 1- Customer Relationship Management

Lesson 2 – What CRM Is and Who It Serves

Lesson 3 – Checklist for Success

Lesson 4 – Requirement Driven Product Selection

Lesson 5 – Considerations in Tool Selection

Lesson 6 – Strategies for Customer Retention

Lesson 7 – Customer Scenarios

Lesson 8 – Roadblocks

Lesson 9 – Homegrown vs. Application Service Provider

Lesson 10 – The Development Team

Lesson 11 – Evaluating and Reviewing Your Program

Final Quiz

Next Step

Business & Office Administration 28 Lessons | 7 Quizzes

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Lesson 1 – Written Communication Skills

Lesson 2 – Organisation Skills

Lesson 3 – The Importance of Supervision

Quiz

Lesson 4 – Administration Systems

Lesson 5 – Quality Management Systems

Lesson 6 – Organising The Administrative Activities

Lesson 7 – Organisational Structure

Lesson 8 – Enforcing Standards Through Well-Publicized Disciplinary Guidelines

Quiz

Lesson 9 – Financial Control Systems

Lesson 10 – Elements of an Effective Corporate Compliance Plan

Lesson 11 – Staff Administrative Systems

Lesson 12 – Information Security Management

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Lesson 13 – Mail Handling Systems

Lesson 13 – Types of Mail

Lesson 14 – Incoming and Outgoing Mail Operations

Lesson 15 – Handling Bulk Mail

Quiz

Lesson 16 – The Receptionist

Lesson 17 – Telephone Manners

Lesson 18 – Handling E-mails

Lesson 19 – Confidentiality of Information

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Introduction to Business Accounting 21 Lessons | 6 Quizzes

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Lesson 1 – The Basics

Lesson 2 – General Accepted Accounting Principles (GAAP)

Lesson 3 – The Accounting Cycle

Lesson 4 – Overview of the Accounting Cycle

Quiz

Lesson 5 – The Key Reports

Lesson 6 – Balance Sheet

Lesson 7 – Cash Flow Statement and Retained Earnings

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Lesson 8 – Understanding the Charts of Accounts

Lesson 9 – Single vs. Double Entry Accounting

Lesson 10 – Self Test

Lesson 11 – A Review of Financial Terms

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Lesson 12 – Understanding Debits and Credits

Lesson 13 – Identify and Analyze Data

Lesson 14 – Annual Reports

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Lesson 15 – Using Charts and Graphs

Lesson 16 – Using Ratios for Decision Making

Lesson 17 – Identifying High and Low Risk Companies

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Lesson 18 – The Basics of Budgeting

Lesson 19 – Case Study

Lesson 20 – Computer Survival Skills

Final Quiz

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Coaching & Mentoring 13 Lessons | 3 Quizzes

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Lesson 1 – Defining Coaching and Mentoring

Lesson 2 – Defining Coaching

Lesson 3 – Coaching Skills

Lesson 4 – Interpersonal Communication Skills

Quiz

Lesson 5 – Probing Techniques

Lesson 6 – Active Listening Skills

Lesson 7 – Setting Goals with SPIRIT

Lesson 8 – Learning Styles and Principles

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Lesson 9 – Adult Learning Principles

Lesson 10 – Skills Involved in Coaching

Lesson 11 – The Coaching Model

Lesson 12 – Giving Effective Feedback

Final Quiz

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Mastering Interviews 12 Lessons | 1 Quiz

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Lesson 1 – Understanding the Interview

Lesson 2 – The Informational Interview

Lesson 3 – Types of Questions

Lesson 4 – Question Tips

Lesson 5 – Prepare Your Answers

Lesson 6 – Warms Ups and Tips for Interview Preparation

Lesson 7 – Common Problems and Solutions

Lesson 8 – What to Expect After the Interview

Lesson 9 – Practice Makes Perfect

Lesson 10 – Job Offers and Resignations

Lesson 11 – Negotiating Tips and Tricks

Final Quiz

Next Step

Strategic Planning 13 Lessons | 1 Quiz

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Lesson 1- Understanding Strategic Planning

Lesson 2 – Identifying Our Values

Lesson 3 – Designing Our Vision

Lesson 4 – On a Mission

Lesson 5 – Performing a SWOT Analysis

Lesson 6 – Setting Goals

Lesson 7 – Assigning Roles, Responsibilities, and Accountabilities

Lesson 8 – Gathering Support

Lesson 9 – Making the Change

Lesson 10 – Control and Change

Lesson 11 – Presenting Your Ideas

Lesson 12 – Planning for Problems

Final Quiz

Next Step

Business Management 32 Lessons | 8 Quizzes

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Lesson 1 – Type of Businesses

Lesson 2 – The Owner’s Role

Lesson 3 – Designing Your Organizational Structure

Lesson 4 – Who is in Charge?

Lesson 5 – Introduction to Operations Management

Quiz

Lesson 6 – Understanding Financial Terms

Lesson 7 – General Accepted Accounting Principles (GAAP)

Lesson 8 – Key Reports

Lesson 9 – Budgets

Quiz

Lesson 10 – Your Product

Lesson 11 – Quality Control

Lesson 12 – Building a Corporate Brand

Lesson 13 – Brand Names and Slogans

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Lesson 14 – Creating a Visual Identity

Lesson 15 – Types of Visual Identities

Lesson 16 – Market Your Product

Lesson 17 – Consumer and Market Analysis

Lesson 18 – Analyzing the Competition and Yourself

Lesson 19 – Analyzing Distribution Channels

Quiz

Lesson 20 – Creating a Marketing Plan

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Business Process Management 27 Lessons | 1 Quiz

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Lesson 1 – The Fundamentals of Business Process Management

Lesson 2 – Enterprise Content Management Model

Lesson 3 – Business Process Re-Engineering

Lesson 4 – Defining Business Process Management

Lesson 5 – Brief History of Business Process Management

Lesson 6 – The Business Process Life Cycle

Lesson 7 – The Vision Phase

Lesson 8 – The Design Phase

Lesson 9 – Defining Your Problem

Lesson 10 – Identifying Existing and Future Processes

Lesson 11 – Creating a Process Map with a Flow Chart

Lesson 12 – Defining Improvements

Lesson 13 – Establishing Functions and Identifying Function Leaders

Lesson 14 – The Modeling Phase

Lesson 15 – Testing the Design

Lesson 16 – The Execution Phase

Lesson 17 – Automating Processes

Lesson 18 – Understanding Business Rules

Lesson 19 – The Role of Workflow Engines

Lesson 20 – The Monitoring Phase

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Creating A Dynamite Job Portfolio 11 Lessons | 1 Quiz

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Lesson 1 – What is a Portfolio?

Lesson 2 – Writing you Resume

Lesson 3 – Samples of Writing your Resume

Lesson 4 – Types of Resumes

Lesson 5 – The Cover Letter

Lesson 6 – The Portfolio

Lesson 7 – Dealing with Awkward Points

Lesson 8 – Getting to a New Job in 60 Days

Lesson 9 – Choosing Your References

Lesson 10 – Thank-You Notes

Final Quiz

Next Step

Management And Business Administration

Course Content

Course Includes