Customer Service – eLearnSA

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

Course Content

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Module 1 4 Lessons | 1 Quiz

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Module Content

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Lesson 1 – What is Customer Service?

Lesson 2 – The First Critical Element – A Customer Service Focus

Lesson 3 – Who are Your Customers?

Module 2 4 Lessons | 1 Quiz

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Lesson 1 – Meeting Expectations

Lesson 2 – Setting Goals

Lesson 3 – The Second Critical Element – Defined in Your Organization

Module 3 4 Lessons | 1 Quiz

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Lesson 1 – Communication Skills

Lesson 2 – Asking Questions

Lesson 3 – Telephone Techniques

Module 4 4 Lessons | 1 Quiz

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Lesson 1- Dealing with Difficult Customers

Lesson 2 – Dealing with Difficult People

Lesson 3 – The Fourth Critical Element – Be a Problem Solver

Module 5 5 Lessons | 1 Quiz

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Lesson 1 – Seven Steps to Customer Problem Solving

Lesson 2 – The Fifth Critical Element – Measure It

Lesson 3 – The Sixth Critical Element – Reinforce It

Lesson 4 – Dealing with Stress

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Course Includes

5 Modules
21 Lessons
5 Quizzes