WELCOME to the Customer Service Course

COURSE INTRODUCTION

 

Customer Service Course

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.


 

YOU WILL LEARN TO:


  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Familiarize yourself with strategies that sharpen effective communication
  • Use proper phone etiquette

 

CERTIFICATION

  • Please refer to the below lessons. All lessons must be completed to finish this course.
  • Included at the end of the course is a comprehensive final quiz.
  • You will be required to complete all quiz questions with a final score of at least 80% to receive your Certificate of Completion.
  • To print your certificate, visit My Account and select Progress & Results. Scroll down to find your certificate(s) achieved and select the option to print.
ENJOY the course and Good Luck!