WELCOME to the Call Centre Training Course

COURSE INTRODUCTION

 

Call Center Agent Course


A well-trained Call Center is the heart of any operation. Call center employees who know how to handle the great variety of situations that present themselves with skill and professionalism will be an asset to the organization as well as being able to profit themselves in terms of salaries and performance bonuses. Call Center Training will allow the employee to enter their work area with confidence that they are equipped to answer questions and overcome objections and ultimately close the deal.

 

WHAT DOES THE CALL CENTRE AGENT COURSE ENTAIL?


In this course we will cover different call center strategies, different types of buying motivations, how to create SMART Goals, strategies that sharpen effective communication and proper phone etiquette.

 

WHY SHOULD I STUDY THIS COURSE?


 

This course will give you the essential skills needed to empower yourself as a call centre agent and to become a truly valuable, integral part of any company.

 

YOU WILL LEARN TO:


  • Define and understand call center strategies
  • Identify different types of buying motivations
  • Create SMART Goals
  • Familiarize yourself with strategies that sharpen effective communication
  • Use proper phone etiquette

 

RECOMMENDED FOR:


  • Call Centre Agents
  • Telemarketers
  • Receptionists
  • Anyone looking to improve their telephone skills

CERTIFICATION

  • Please refer to the below lessons. All lessons must be completed to finish this course.
  • Included at the end of the course is a comprehensive final quiz.
  • You will be required to complete all quiz questions with a final score of at least 80% to receive your Certificate of Completion.
  • To print your certificate, visit My Account and select Progress & Results. Scroll down to find your certificate(s) achieved and select the option to print.
ENJOY the course and Good Luck!